Local Resident FAQ's

Frequently asked questions

How much space do I need for the tents?

The dimensions of each tent are approximately 48 inches long x 3 ft wide x 4 ft high.

We are able to arrange the tents in many different ways to make them fit. If you are unsure, please let us know the space dimensions available and we can figure out how they will fit in your space. For our air mattresses the dimensions are 75 inches long x 4 ft wide x 4 ft high. We request that all furniture be removed prior to our arrival. Please be reminded that if you are having the tents face towards each other, there needs to be enough room to walk in the middle of the room for guests to access their tents. Our Sweet Dreams Party Reps do not rearrange furniture, they will not set up a tent if there isn't room for it, and you will not be refunded for the missing tent.

What packages and themes are available?

Please check out our Services page to view the most recent themes we have available.

*Please be aware that our tent themes are reserved on a first come first serve basis. If the tent theme you chose has already been reserved, a Sweet Dreams Representative will contact you as soon as possible to discuss choosing a different theme for your event. In the meantime, a Sweet Dreams representative will place your theme request on a waiting list in the case of a cancellation.

How soon should I request a booking for my sleepover?

We prefer that you book your event as soon as you have settled on a date. Payment of a $150+ deposit secures your preferred date and theme. We request that your final count of attendees be as accurate as possible, however the final numbers can be confirmed as late as 14 days before the event.

Can I add on additional sleepover tents?

Yes! We charge an additional fee, with costs depending on the Sleepover Package. You can simply list how many extra tents you would like to reserve in your party in the Booking Form and it will be included in your final invoice.

Can I have a sleepover with less than 5 children?

Yes! We deduct a fee per tent from each of our party packages. However, our minimum hire amount is $150.

How does the DIY Delivery Option work?

Sweet Dreams Sleepover Party Rentals offers the DIY Delivery Option in all of our priced packages listed on our Services page. Sweet Dreams Sleepover Party Rentals will have your party packages available for pick up at our local office. We give you the opportunity to set up, style and pack down and clean up the party yourself at no extra charge, just the standard hire package fee. Please be aware that the package products will need to be placed back in the Sweet Dreams packages by the pick up time discussed.

We will include an instruction packet, along with a well organized Sweet Dreams package that includes everything you need to get that Sweet Dreams look. Everything included on your proposal/invoice will be placed in the Sweet Dreams DIY Package.

A Sweet Dreams representative will email over a timeline.

Can I add the setup, styling, and clean up option?

Absolutely! The Set-Up Option includes delivery, set-up, styling, and clean up starting at a flat rate of $80 (This fee may change depending on which zone you reside in.)

What is the payment process? Is a deposit required?

We require a $75/+ deposit to secure your booking, with the remaining balance to be paid 14 days prior to the sleepover date.

The $75/+ deposit will be requested after completing your booking form. You will receive an invoice via email from one of our Sweet Dreams representatives. The invoice will confirm the address, delivery time, pick up time, package requested, remaining balance, and balance due date.

*The deposit varies based on the number of tents you book.

When is the drop off time? Pick Up time?

You can list your preferred drop off and pick up time when completing the Booking Form. A Sweet Dreams representative will discuss with you the available times we have to accommodate you based on your preferences.

Are there any additional policies and terms I should be aware of?

You can visit the Terms & Conditions site before completing the Booking Form, that details your responsibilities and your expectations from us. Once we receive payment, these terms and conditions will apply. The Terms & Conditions will also be listed in the contract that you will sign before booking with us

Are the linens cleaned after every use?

Absolutely! All Sweet Dreams linens and laundered after each use through a dry cleaning service we utilize.

How do you keep the pillows sanitary?

All pillows have a protector over them when in use. Any other decorative items in the packages are spot cleaned and disinfected after each use as best as possible.

Can I have the tents outdoors?

We do not allow our tents outdoors. However, we offer a Glam Belle Day Party Tent that is offered outdoors. Please email us at info@sweetdreamsparty.com to receive further details on how to book.

Is there an age requirement for the Sweet Dreams tent packages?

Children must be at least 6 years of age. We do offer our tents to teens and adults as well. Our mattresses are able to fit an average size adult. Please check the dimensions before placing your order.

How long do I keep the tents?

Depending on the amount of bookings we have that day may increase or decrease the length of time you are able to keep them. We try to keep it within 19 hours.

For example: 3pm delivery and/or set up, 10am pack up and/or clean up.

If you would like to extend your rental to an additional day, please inform us 7 days prior to your event.

Am I able to rent the tents for longer than one day?

Of course! If you would like to keep the tents for an extended period of time, please make sure that is listed on your Booking Form. If not, please feel free to email us with your request.

Do you deliver to areas outside of Jacksonville, FL?

Yes! Our services are located in various cities across Florida and Georgia. Contact us to find out if we are able to deliver to your location. We do charge a travel fee for areas outside of Jacksonville, FL. Please contact us to find out if the fee for your area. However, if you are located out of the area, we have Ship My Party service for our out of area clients. If you would like to find out more information visit our Ship My Party site.

What is your cancellation policy?

We require a minimum 14 days notice given for requests to change the date of their local hire booking. The customer’s request can then be granted on the provision that the preferred date is available. A request to change dates within 14 days of booking will be denied. Sweet Dreams Party Rentals does not issue refunds due to cancellations unless there are extreme weather conditions. We can accomodate you buy rescheduling your event for a later date as long as we are given a minimum 14 days notice for date or time changes. Please contact us if you have any further questions.

Am I able to rent the tents for just a few hours?

Yes, you are able to rent the tent for only a few hours, however the original prices remain the same for each package.